FAQ
Where can I find delivery and returns information?
See the Shipping Policy and Return Policy links in our website footer for the published information. If you have a question about a specific order or product, contact us before ordering or arranging a return.
How can I get help with an order?
Email sales@vcchome.co.uk or use our Contact page. Include your order number, the email address used at checkout and a short description of your enquiry. For a product issue, include the product name or code and a description of the problem.
What is VCC Home?
VCC Home supplies plumbing, heating and bathroom products directly to retail and wholesale customers. Our range includes radiator valves, magnetic filters, scale reducers, fittings and other installation essentials.
How can I purchase VCC Home products?
Browse our product categories, select the required size or option where available, and add your chosen items to the basket. Review the product specifications before checkout. For wholesale quantities, quotations or own-brand enquiries, contact sales@vcchome.co.uk with the product codes and quantities you need.
Do VCC Home products come with a warranty?
Yes, all VCC Home products come with a standard 2 year warranty.
Can I install VCC Home products myself?
Installation requirements vary by product and system. Read the product instructions before purchase and installation. If you are unsure about suitability or fitting, consult a qualified installer and contact us for any missing product information.
How do I check product compatibility?
Check the product page for dimensions, connection sizes and system requirements. Smart-home compatibility, where relevant, must be stated for the specific product. If you need help, send us the product code and details of your existing system before ordering.
